Privacy Policy

Last updated: March 17, 2026

Ten Invent SRL ("we", "us", or "our") operates the teninvent.ro website and related services, including the Bob AI platform (bob.teninvent.ro). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Information collected automatically

• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent
• IP address
• Device information

Information you provide

• Name, email address, and phone number (via contact forms)
• Account registration data (name, email, password)
• Survey responses and feedback
• Chat messages when interacting with Bob AI
• OpenAI API keys (stored encrypted)

Gmail Integration Data

When you connect your Gmail account via OAuth 2.0 in the Bob AI platform, we access:

• Your email address and profile information
• Email messages (read-only access to your inbox)
• Ability to send emails on your behalf
• Email metadata (sender, subject, date)

2. How We Use Your Information

• To provide and maintain our services
• To process and respond to your inquiries
• To send you relevant communications (with your consent)
• To improve our website and services
• To analyze usage patterns via Google Analytics (with your consent)
• To provide AI-powered email triage and summarization (Bob AI)
• To generate email drafts and suggested replies
• To sync and display your emails within the Bob AI dashboard

3. Gmail Data Usage (Bob AI)

When you connect Gmail to Bob AI:

• Email content is processed by our AI models to generate summaries, categorize emails, and suggest replies
• Email data is stored in our secure database for display in your dashboard
• We do not share your email content with third parties
• We do not use your email content for advertising purposes
• Email data is associated with your user account and isolated from other users (multi-tenant)
• You can disconnect Gmail and request deletion of synced data at any time

4. Cookies and Tracking

We use cookies and similar technologies:

Essential cookies

Required for website functionality, authentication, and session management.

Analytics cookies

Google Analytics (GA4) — only activated after you give explicit consent via our cookie banner. Used to understand how visitors interact with our website.

Preference cookies

Store your language preference, appearance settings, and cookie consent choices.

You can manage your cookie preferences at any time through the cookie settings banner. We implement Google Consent Mode v2 to ensure no tracking occurs before consent is given.

5. Data Storage and Security

• Data is stored on secure AWS infrastructure (Amazon Web Services) in the US-East-1 region
• All connections are encrypted via TLS/SSL (HTTPS)
• OAuth tokens are stored encrypted in our database
• API keys are encrypted at rest
• Access to production systems is restricted and monitored
• We implement appropriate technical and organizational measures to protect your data

6. Third-Party Services

We use the following third-party services:

• Google OAuth 2.0 — for Gmail authentication and email access
• Google Analytics (GA4) — for website analytics (with consent)
• AWS (Amazon Web Services) — for hosting and infrastructure
• CloudFront CDN — for content delivery
• LLM providers — for AI-powered features (email triage, chat)

Each third-party service has its own privacy policy. We encourage you to review them.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, contact us at:

8. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You can request deletion of your account and associated data at any time. Synced email data is retained until you disconnect your Gmail account or delete your Bob AI account.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: